FAQS
Absolutely! Get in touch with us at customerservice@sirisinema.com ahead of your booking date by using the CONTACT FORM. To speed things up, we strongly advise you to add the details of movies you would like to exchange for. If you can provide multiple alternatives, even better. Please be sure to check availability on our website before making a request and bear in mind that although we'll always do our best to secure the alternatives you give us, we reserve the right to rebook you for any movie. Please allow 3 working days for a response. If the date of your booking passes, don't worry, we'll still be able to help as long as your initial contact was in advance of your show. If you’re feeling unwell, please do not attend the venue, we'll do everything we can to help you rebook.
Unfortunately we are unable to offer refunds on any tickets purchased. If you'd like to change your booking, simply log into your account and go to 'My Tickets'.
Alternatively, you can pass your tickets to a friend or family member. If you do sell your tickets, you won't need to change the name on the tickets, just ensure the attendee has a digital or physical copy. Please notify us beforehand at customerservice@sirisinema.com. and allow 3 working days for a response. If the date of your booking passes, we'll still be able to help as long as your initial contact was in advance of your booked movie.
Yep! We offer an additional 10% off all tickets and SineClub memberships for:
- Teachers
- Nurses
- Doctors
- Emergency Service Workers (firefighters, ambulance crew)
- Police
- Military personnel
All you need to do to claim your 10% off discount is enter the code HEROESOFAFRICA in the discount code box located XXXXXXXXX. Make you sure to do this before selecting your tickets otherwise the discount will not appear. You must only apply the discount to the relevant tickets. Please show your relevant ID card along with your ticket when you get to the Box Office. If you fail to present your ID, your booking may be cancelled so please ensure you have it with you for the relevant tickets. Please note that the discount must be applied at the time of purchase and cannot be refunded once the booking has been made.
The easiest way to pay is online via mobile money (M-Pesa, etc). We currently don't accept credit or debit card but we're working on it. While we also accept cash, you won't be able to prebook your tickets online without payment so we recommend you book early to avoid disappointment!
When you arrive we'll exchange your printed tickets, including receipts for pre-purchased items from our store, for SineTokens for your your chosen food/drink/store items; these can be exchanged at any time at the Box Office. Please note that we are unable to exchange or refund part or all of any pre-purchased food/drink or store-purchased items.
To find out how to order your movie meal, please see the food and drink section.
SineClub VIP are our best seats in the house and have a head rest. Premium seats are located just outside of this area, and Stalls occupy the remainder. Everyone will be seated on our signature giant bean bags. If you have any special requirements please make us aware in advance so that we can ensure you have the best experience possible. Please note that all ticket prices are for single admission, so please ensure you select the correct quantity of tickets based on the group size you have selected. Your e-ticket(s) will be emailed to you within 24 hours of your purchase. Keep these safe and bring them with you, preferably on a smartphone or digital device. NB: All tickets must be checked & exchanged at our Box Office on arrival.