FAQS

Absolutely! Get in touch with us at customerservice@sirisinema.com ahead of your booking date by using the CONTACT FORM. To speed things up, we strongly advise you to add the details of movies you would like to exchange for. If you can provide multiple alternatives, even better. Please be sure to check availability on our website before making a request and bear in mind that although we'll always do our best to secure the alternatives you give us, we reserve the right to rebook you for any movie. Please allow 3 working days for a response. If the date of your booking passes, don't worry, we'll still be able to help as long as your initial contact was in advance of your show. If you’re feeling unwell, please do not attend the venue, we'll do everything we can to help you rebook.

Unfortunately we are unable to offer refunds on any tickets purchased. If you'd like to change your booking, simply log into your account and go to 'My Tickets'. Alternatively, you can pass your tickets to a friend or family member. If you do sell your tickets, you won't need to change the name on the tickets, just ensure the attendee has a digital or physical copy. Please notify us beforehand at customerservice@sirisinema.com. and allow 3 working days for a response. If the date of your booking passes, we'll still be able to help as long as your initial contact was in advance of your booked movie.

Yep! We offer an additional 10% off all tickets and SineClub memberships for: - Teachers - Nurses - Doctors - Emergency Service Workers (firefighters, ambulance crew) - Police - Military personnel All you need to do to claim your 10% off discount is enter the code HEROESOFAFRICA in the discount code box located XXXXXXXXX. Make you sure to do this before selecting your tickets otherwise the discount will not appear. You must only apply the discount to the relevant tickets. Please show your relevant ID card along with your ticket when you get to the Box Office. If you fail to present your ID, your booking may be cancelled so please ensure you have it with you for the relevant tickets. Please note that the discount must be applied at the time of purchase and cannot be refunded once the booking has been made.

The easiest way to pay is online via mobile money (M-Pesa, etc). We currently don't accept credit or debit card but we're working on it. While we also accept cash, you won't be able to prebook your tickets online without payment so we recommend you book early to avoid disappointment!

When you arrive we'll exchange your printed tickets, including receipts for pre-purchased items from our store, for SineTokens for your your chosen food/drink/store items; these can be exchanged at any time at the Box Office. Please note that we are unable to exchange or refund part or all of any pre-purchased food/drink or store-purchased items. To find out how to order your movie meal, please see the food and drink section.

SineClub VIP are our best seats in the house and have a head rest. Premium seats are located just outside of this area, and Stalls occupy the remainder. Everyone will be seated on our signature giant bean bags. If you have any special requirements please make us aware in advance so that we can ensure you have the best experience possible. Please note that all ticket prices are for single admission, so please ensure you select the correct quantity of tickets based on the group size you have selected. Your e-ticket(s) will be emailed to you within 24 hours of your purchase. Keep these safe and bring them with you, preferably on a smartphone or digital device. NB: All tickets must be checked & exchanged at our Box Office on arrival.

Don't worry, both bar and restaurant are open throughout the film. You can even order from your phone and get your food delivered directly to your table!

While you can't bring your own food with you, we do have a fully-stocked concession bar with all the traditional cinema goodies you could want. Whether it's mocktails, soft drinks or our signature pink popcorn, we've got you covered! If you have any specific allergies that require you to bring your own food, please get in touch with us at customerservice@sirisinema.com ahead of your booking so that we can advise our operations team accordingly.

When you arrive we'll exchange your printed tickets, including receipts for pre-purchased items from our store, for SineTokens for your your chosen food/drink/store items; these can be exchanged at any time at the Box Office. Please note that we are unable to exchange or refund part or all of any pre-purchased food/drink or store-purchased items.

Food is served between 6-6:45pm.

Think you’ve left something at our venue? Our team completes a full sweep of the space after each show and we will hold on to lost property for a limited period of time. Please use our contact form to get in touch with our team.

Nothing, our SiriSinema screenings are all indoors - the show must go on, come rain or shine. If you've booked an outdoor event, please see the terms and conditions of your booking.

Your ticket will contain the specific information for your movie, and everything you will need for your visit. DOORS OPEN 90 MINUTES BEFORE THE ADVERTISED MOVIE TIME. AIM TO ARRIVE 60 MINUTES BEFORE THE ADVERTISED MOVIE TIME. LAST ENTRY IS 30 MINUTES BEFORE THE ADVERTISED MOVIE TIME. SIRISOCIAL TYPICALLY ENDS 60 MINUTES AFTER THE MOVIE ENDS.